Privacy Policy

1. Purpose

Imperial Relocations (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your personal information.

2. What Information We Collect

We collect personal information necessary to deliver our services effectively. This may include:

• Full name and contact details (address, phone number, email)
• Pickup and delivery addresses
• Billing and payment details
• Insurance preferences
• Any additional information you voluntarily provide

3. How We Collect Information

We collect your information when you:

• Request a quote via phone, email, or our website
• Make a booking or complete a form
• Contact our team directly
• Use our live chat or social media platforms
• Provide feedback or lodge a claim

4. Why We Collect Your Information

We collect and use your information to:

• Schedule and manage bookings
• Provide removal, storage, and related services
• Process payments and issue invoices
• Communicate updates and respond to enquiries
• Comply with insurance and regulatory requirements
• Improve our services and user experience

5. Storage and Security

We store your personal data securely using trusted cloud services and protected databases. Access is restricted to authorised staff. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

6. Disclosure of Information

We may share your information with:

• Our employees and subcontractors (only where necessary)
• Insurance providers (if coverage is arranged or requested)
• Government agencies or regulators as required by law
• IT, accounting, or logistics service providers working with us

We do not sell or rent your personal information to any third parties

7. Access and Correction

You may request access to your personal information or ask us to correct inaccuracies. To do so, please contact us in writing using the details in Section 12.

8. Website Cookies and Analytics

Our website may use cookies and third-party analytics tools to collect anonymous usage data such as browser type, location, and site navigation. This helps us improve your online experience.

9. External Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their policies separately.

10. Privacy Complaints

If you believe we have breached your privacy, please contact us first. We aim to resolve all concerns within a reasonable timeframe. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our services implies acceptance of the updated policy.

12. Contact us